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Giovanni Fabiani intends to ensure full Customer satisfaction.
Giovanni Fabiani will refund the entire cost of the Products that are returned by the Customer exercising his/her right of withdrawal as regulated below.

Refunds will be made following the prior authorisation by Giovanni Fabiani with the payment method agreed from time to time with the Customer. The purchased goods may be returned within a maximum of 14 (fourteen) days from the delivery date. The Products having been purchased online may be refunded or returned to the store at Via dell’Industria 50 in Fermo (FM), again according to the law.

The delivery costs for the return of the Products shall be borne by the Customer; any costs incurred by the Customer for the return are not refundable.
Giovanni Fabiani reserves the right to refuse the return of those Products that have been worn or damaged by the Customer.

As expressly provided for in Art. 56 paragraph 3 of Legislative Decree No. 206/2005, Giovanni Fabiani will strive to promptly refund the Customer no later than 30 days from the actual and final return of the item that has been previously authorised, unless Giovanni Fabiani establishes, after receiving the product, that the damage was caused by the Customer. Giovanni Fabiani will send a notification email once the refund has been carried out.

Once the return has been authorised, the Customer Service of Giovanni Fabiani will quickly give the Customer instructions on how to return the items, which must take place within 14 days.
It is recommended to ship the Products to be returned using the courier having been chosen and providing all shipping information in order to track the shipping.

Giovanni Fabiani will not be responsible for the reimbursement or compensation of those shipped products that have been lost, stolen or damaged. Pursuant to Art. 54 of Legislative Decree No. 206/2005, the Customer is entitled to withdraw from the agreement without penalty and without giving any reason within 14 (fourteen) working days from the date of receipt of the Products, without prejudice to what is provided for in the following paragraphs. The items must be returned without having been damaged or used or worn within 14 days from the date of acceptance of the withdrawal by Giovanni Fabiani. In which case the Customer will lose his/her right of withdrawal and will have no right to reimbursement. In order to exercise his/her right of withdrawal, the Customer must fill in the relevant form and send an email to the address or a registered mail with return receipt to:
Calzaturificio Giovanni Fabiani srl
Via dell’Industria 50 – 63900, Fermo (FM) – Italy

The withdrawal form will include:
– the explicit intention to exercise the right of withdrawal pursuant to Art. 64 of Legislative Decree No. 206/2005;
– Name, surname, address and email address;
– The order sequence number provided at the time of purchase.
The purchased Product must be returned in its entirety and undamaged, in its original packaging, complete in all its parts (including packaging and any documentation, etc.).
In the event of damage to the returned item during transport, Giovanni Fabiani shall notify the Customer thereof (within five working days of receipt of the goods in the warehouses), in order to allow the Customer to file a timely complaint against the courier and obtain reimbursement of the value of the item (if insured). Giovanni Fabiani shall not be liable in any way for damage or theft/loss of goods having been returned with uninsured shipments. On arrival (at the warehouse), the product will be examined in order to assess any possible damage or tampering resulting from transport.

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